Frequently Asked Questions

Find answers to common questions

Shipping & Delivery

Standard shipping typically takes 5-7 business days.

Currently we ship within the United States only. We're working on expanding our shipping to more countries in the future stay tuned! If you have questions about your order, feel free to contact us at hello@felyhome.com

Returns & Exchanges

Since we ship fragile home goods, we take extra care in packaging. However, if your item arrives damaged, please email us at hello@felyhome.comor chat with us on Whatssapp +12135883049within 48 hours with photos of the product and the box. We will send a replacement immediately.

We are here to help! You can reach us via WhatsApp +12135883049 or email us at hello@felyhome.com. We typically respond within 24 hours during business days.

Payment & Security

We process orders quickly to ensure fast delivery. You can change or cancel your order within 12 hours of purchase. After that, we may have already shipped it!

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and fast checkout.

Currently, we focus on ensuring your items are packed securely for transit. While we don't offer traditional gift wrapping yet, our packaging is clean and professional, making it perfect for gifting.